A plane passenger complained about “the worst flight of her life” in an epic Facebook rant after being allocated a windowless seat.
Nat Pelech complained on JetStar Australia’s Facebook page after being left disappointed by the seat she was allocated.
The flyer explained she had been looking forward to staring out of the clouds but was left stuck in a “claustrophobic, stinky and loud corner” of the plane.
“I was seated on the very last row at the back of the plane in a cramp[ed] little corner which was made even smaller by not having the window there to open it up.
“It is right next to the toilet, where it smells and you hear everyone flushing. Right behind you is the chatter and rattle of the flight attendants.”
She added: “Worst flight of my life. I'm not claustrophobic but do get uneasy in tight spaces... Especially thousands of feet in the air in a dark hole where I can't see where I am going or anything that's happening. Thanks a lot.”
Jetstar said it offers customers the chance to purchase a specific seat during the booking process.
“When customers have not pre-selected seats for their flights, seats are assigned for them by an automated program,” said Jetstar in a reply.
“I’m sorry to hear that you were unhappy with the seat that was allocated to you on your flight yesterday. It certainly wasn’t our intention for you to be uncomfortable on your journey with us.”
Ms Pelech added that she did not care where she sat but argued that the seat should only be used for storage. She said she simply wanted to warn other travellers about avoiding the row when booking tickets.
0 nhận xét:
Đăng nhận xét