Billion-dollar federal IT upgrade headlines auditor general's report

Auditor General Michael Ferguson's latest report is set to lay bare the operations of the federal government's troubled information technology services at Shared Services Canada.

CBC News will carry Ferguson's news conference live starting at 11:30 a.m. ET, followed by political reaction.

Last month, Shared Services Canada revealed efforts to create a single email system for the government were put on hold indefinitely amid technical problems, characterized as hardware issues that could have jeopardized the agency's ability to keep email up and running.

The email migration began just over a year ago. Twelve of the 43 organizations have moved 51,700 email accounts and 12,100 BlackBerry users to the new system.

Some 375,000 email accounts in 43 of the heaviest information technology users in the government are supposed to be on the new system by September. The original deadline was last March.

The billion-dollar upgrade was expected to result in better service and annual savings of $60 million.

Reports suggest morale is poor among employees of Shared Services Canada, which was created in 2011 to streamline and modernize federal IT services by finding ways to share systems and technology across departments and agencies.

Instead, problems have reportedly created frustration among employees working with outdated software and compromised abilities to communicate.

Other reports to be released Tuesday include:

  • A study of whether selected departments implemented gender-based analysis to inform government decisions. 
  • An examination of whether the Canada Border Services Agency has the necessary information, practices, and controls to prevent the export of illegal goods and facilitate legitimate trade.
  • A review of whether Fisheries and Oceans Canada, Parks Canada, and Aboriginal Affairs and Northern Development Canada tracked contracts and shared information related to the Labrador Inuit Land Claims Agreement (LILCA) and two related side agreements.
  • An audit of how the Department of National Defence and the Canadian Armed Forces managed military housing.
  • A study of how Employment and Social Development Canada processed applications for the Canada Pension Plan disability benefit and whether appeals were decided in a timely manner.
  • A report on whether accountability and governance has improved since a 2011 report on the First Nations Health Authority in British Columbia.
  • Special examinations of two Crown corporations: the Canadian Tourism Commission and the Canadian Air Transport Security Authority.

These seven reports and two special examinations are set for tabling in the House of Commons after 10 a.m. as part of the auditor general's fall 2015 report. 

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